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Common Problem:
PC restarts spontaneously, after you install a new hardware device or new software.

Solution:
This is usually caused by a device driver that doesn’t match the version of Windows on which it is installed. Or just a poorly written driver.

Check third-party software or drivers. Try removing any third-party software or drivers recently installed or disabling them so that they do not load. Then, restart the computer to see whether that cures the problem. If that cures it, report the problem to the manufacturer of the software of driver.

If you can’t restart WinXP after you install the software or drivers, use one of these methods to restore Windows:

• Try using the Roll Back Driver feature. Search Microsoft.com for article 283657 HOW TO: Use the Roll Back Driver Feature in WinXP

• Try using the WinXP System Restore feature. Search Microsoft.com for article 306084 HOW TO: Restore the Operating System to a Previous State in WinXP.

• Try using Recovery Console. (See the “Using The Recovery Console” sidebar.)

• Try starting MS-DOS:

If Windows is installed on a partition that uses the FAT file system, try starting your computer to MS-DOS and then renaming the problem software or driver.

See Also:
Windows XP Hardware Errors
Keep Windows & Devices In Sync

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