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Common Problem:
Error messages on blue screen, after you install a new hardware device or new software

Solution:
This is usually caused by a device driver that doesn’t match the version of Windows on which it is installed. Or just a poorly written driver.

Check third-party software or drivers. Try removing any third-party software or drivers recently installed or disabling them so that they do not load. Then, restart the computer to see whether that cures the problem. If that cures it, report the problem to the manufacturer of the software of driver.

If you can’t restart WinXP after you install the software or drivers, use one of these methods to restore Windows:

• Try using the Roll Back Driver feature. HOW TO: Use the Roll Back Driver Feature in WinXP (Microsoft.com - Article 283657)

• Try using the WinXP System Restore feature. HOW TO: Restore the Operating System to a Previous State in WinXP. Microsoft.com - Article 306084

• Try using Recovery Console.

• Try starting MS-DOS:

If Windows is installed on a partition that uses the FAT file system, try starting your computer to MS-DOS and then renaming the problem software or driver.

See Also:
Windows XP Hardware Errors
Keep Windows & Devices In Sync

Look up specific error messages in our ERROR MESSAGES database.

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