Solution:
First, take a few seconds to write down a detailed description of the problem, including the text of any error messages that appear on-screen (see below for a link to our Error Messages database). Then, manually power down your computer by holding in the computer’s power button until the system shuts down (you may have to hold the button in for as long as 15 seconds).
The best time to resolve a shutdown issue is while it’s still fresh. Shutdown problems have many causes, ranging from driver (software that helps a component communicate with the rest of the system) conflicts and incompatible BIOS (Basic Input/Output System; software that controls a computer’s startup procedure) settings to corrupt sound files and programs that fail to close properly. Figuring out the cause of your problem requires a thorough assessment of the situation, paying special attention to any recent changes to your system.
The first time you use your computer following a shutdown problem, you should do four things: clean up the hard drive, restore your system to a previous configuration, update the hardware drivers, and download the most recent Windows updates and software patches (code designed to fix a program’s known shortcomings).
To consult the Error Messages database, or for more detail about the four steps to take following shutdown problems and to read about other possible fixes, please refer to the "See Also:" area below.
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