Solution:
InstallShield says this error occurs any time an installation process doesn’t complete successfully. It’s often proceeded by a different error message that will provide more detailed information. You can search InstallShield’s Consumer Central area (consumer.installshield.com/common.asp) for possible solutions. If no error appears before the 1628 error, InstallShield recommends you try to find and terminate any previously running install processes, clean the temp directory, and ensure the Windows Installer Engine is installed on your computer.
To check for running install processes, InstallShield recommends pressing CTRL-ALT-DEL and selecting Task Manager. Click the Process tab and look for any process with the name setup.exe, isetup.exe, ikernel.exe, msiexec.exe, idriver.exe, IsUninst.exe, IsUn16.exe, Uninst.exe, or Uninst16.exe. If you find an install process, click the process name and click the End Process button.
To delete the contents of your temp folder, InstallShield recommends opening a command box. Click Run in the Search Menu. In Windows NT 4.0, Windows 2000, and Windows XP, type cmd. In other versions of Windows, type command.com. Type set and note the location of your temp directory. Type deltree /y followed by the name of your temp directory. If the command doesn’t work, you can use Windows Explorer to navigate to your temp directory. Click Select All in Edit menu and then select Delete from the File menu.
If you’re not running Windows XP, you may also want to make sure you have Windows Installer Service engine installed as well. You can download this file from InstallShield. (consumer.installshield.com).
For more information on this error, see consumer.installshield.com. |