Solution: First, Microsoft recommends restarting the console. If the error reappears, turn off the console, remove the power and A/V cables from the console, unplug the power supply from the wall outlet, and then reconnect everything. If the three red lights are still visible on the front of the console after turning it on, then turn it off again and remove the hard drive. Turn the console on again. If the error is gone, then turn the console off, reattach the hard drive, and then turn it on again. If the error is back, then you can safely assume that the hard drive is the culprit. If you have satisfied the above conditions, but still encounter the error, call Microsoft’s customer service to see if a technical support agent can help you find a solution. If the error persists, then the agent will likely give you instructions for getting your console serviced from a trained professional. If you’re located in the United States or Canada, you can call 1-800-4MY-XBOX (1-800-469-9269). International users will need to direct dial the United States at 425-635-7180. You can call seven days a week between 6 a.m. and 10 p.m. (Pacific). Source: Microsoft Knowledge Base Article ID 907534
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