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How To Fix This ErrorWe Invite You To Browse SmartComputing.com!

 

Error Message:
"Symtray caused an invalid page fault in module Symtray.exe at XXXX::YYYYYYYY"
Translation:
A reader reports that many times when the computer is booted an error message appears referencing a program called Symtray.exe. Rebooting the computer sometimes clears this error, but it always comes back at random.

Solution:
This error message is misleading because the name of the program looks a lot like Systray.exe, which is an important Windows component that loads the System Tray at the bottom of the screen. In reality, Symtray is short for Symantec Tray, and it is associated with Symantec's Norton SystemWorks utility suite. Symtray.exe keeps all of the little icons for SystemWorks' programs clustered together in the System Tray so they are easier for users to access and don't get mixed with other icons, such as the one for Windows' volume control.

There are a couple of ways around this problem. Symtray is not an essential program, so you can disable it from Windows' startup routine so it doesn't interfere with anything. The other option is to reinstall the entire SystemWorks suite, which may affect all of the custom settings you established since first installing the software.

To prevent Symtray from running when Windows boots, click the Start button, click Run, and type msconfig in the Open field. Click OK and the System Configuration Utility will appear. Select the Startup tab and scroll down the list until you find the entry labeled Symtray or Symtray.exe. Clear the checkbox beside this entry before clicking Apply to make the change permanent. To be thorough, click Start, expand Programs, and expand the StartUp entry. If you see Symtray or Symtray.exe lurking there, right-click it and select Delete from the pop-up menu. Respond to any confirmation boxes that appear and the error message should go away.

If you want to retain the functionality of Symtray.exe, you'll have to reinstall SystemWorks. Follow the instruction in the manual for removing the software (you'll want to get it off the hard drive before reinstalling to avoid potential file conflicts), then reboot your computer and install SystemWorks from scratch. Be aware that the program may ask for a serial number, so keep all of the documentation handy when you go to put the software back on the computer.




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